Brazil
Better experiences add a sharper competitive edge to your business.
In Brazil, we work with the largest telecommunications, banking and financial services, insurance, healthcare, and retail companies. We are considered one of the best companies to work for in Brazil, recognized by the Great Place to Work® institute and Top Employer. With a solid diversity policy, we promote a productive space for coexistence, dialogue and creativity. Atento recently joined forces with three other companies: R Brazil, which enabled developing a fully integrated custom collections platform; Interfile, which increased the technological capabilities to provide integrated, superior-quality BPO services; and Keepcon, which allows monitoring, analyzing and managing users’ needs in real time by means of social media.
Our centers
Goiânia (escritório)
Feira de Santana
Cabula
Uruguai
Prado
Del Castilho
Madureira
Porto Alegre
Nova São Paulo
Nova São Paulo II
Nova São Paulo III
Oliveira Coutinho
Ribeirão Preto
São Caetano do Sul
São José dos Campos
Santana
Interfile Taboão
São Bento I
Campinas
Macaíba
Quality and efficiency attested by the market.
LATAM Awards
Top Employer
Great Place to Work®
Direct Marketing Association Award (ABEMD):
Contact Center Excellence Award (PECC)
National Teleservices Award (ABT)
Banking Report Award
Multichannel Award (by ClienteSA magazine):
Modern Consumer Award for Excellence in Customer Service
Ouvidoria Brasil 2013 Award
Certifications
To consolidate our commitment to quality and efficiency in our processes and services, we continuously invest in the main certifications in the market:
ISO 9001
PROBARE
ISO 20000
ISO 27001
NBR 16001
ISO 26000
ISO 27701
ISO 14001
ISO 22301
IF has ISOs 9001, 20,000, and 27001
ISO 22301 – We have certified META, MELI, and Vivo customers, but have not yet received the seal.