Technical Support

Technical assistance immediately on the first contact.

We remotely diagnose, analyze and address technical issues quickly through different service channels, cutting costs and ensuring customer satisfaction.

To guarantee resolution from the first contact with the customer (FCR – First Call Resolution), promoting greater satisfaction and avoiding unnecessary costs, we manage all company technical support processes with the highest quality on the market.

As a single point of contact and complying with the service level agreements (SLAs), we resolve problems, providing technical information and addressing concerns on the installation, use and maintenance of products and/or services, as well as managing on-site and repair center services.