Customer and supplier assistance and internal problem resolution.
The Atento Service Desk provides the option of managing and resolving different incidents and requests for employees (B2E - Business to Employee) and suppliers (B2B – Business to Business), offering centralized support and proactive, preventive actions and resolutions of users' demands, through the best ITIL methodology practices on the market.
This service provides a broad view and very effective control of employees or suppliers' needs. It will also provide an analytical view of all the processes, achieving great technical and organizational effectiveness.
Actions include call management, problem solving, payroll management, HR services, configuration and general changes, making it possible to respond to any type of service or user need.