Solutions

The best solutions to your business

We provide the know-how, experience and a suite of services and solutions to transform your communications media into customer interaction channels.

Our Solutions

Our product range allows you to choose the perfect combination of services and tools to create comprehensive solutions tailor-made for your business.
Back Office

Back Office

Productivity and Quality Guarantee

Credit, Risk and Collection

Credit, Risk and Collection

Effective debt recovery management strategies for each individual case.

Customer Support

Customer Support

The primary communication and relationship channel between a company and its customers.

Sales

Sales

Guaranteeing customer satisfaction, retention and loyalty.

Service Desk

Service Desk

Customer and supplier assistance and internal problem resolution.

Technical Support

Technical Support

Technical assistance immediately on the first contact.

Vertical Solutions

We have specifically designed our Vertical Solutions to assist with the value chain of your customers, in a fully comprehensive form. We can guarantee the economy of scale, operational excellence and precise information for improved decision making and synergy between different processes.
Collections

Collections

Comprehensive solution for collecting non-payments.

Credit Card Management

Credit Card Management

Vertical credit solution designed for a variety of products in the finance sector.

Advanced Technical Support

Advanced Technical Support

The best end-to-end solution for managing technical problems.

Claims Management

Claims Management

Prevention, receipt, analysis and processing of claims in all channels and at all levels of criticality.

Insurance

Insurance

Comprehensive solution focusing on the Insurance sector (insurance companies, major brokerage firms and insurance mediators)

Credit

Credit

Credit and debit card management solution focusing on the issuers and users.

B2B Sales

B2B Sales

Vertical solution for the Food, Beverage and Tobacco industries.

Multichannel Customer Experience

Multichannel Customer Experience

We offer solutions through a variety of channels that combine technology with the best practices in online support.

Cases

A job well done will always speak well of us. It’s that simple, we innovate daily to always offer our clients the best experiences, because we know they will become the benchmarks of the future.