We are recognized as the year's Best Outsourcer by the CRC Gold Awards

And in the activities of Back Office, Retention and Fidelization, and Help Desk.

The awards, which were announced in the setting of the Call Center Hall, are witness to the contact centers' excellent quality.

In early December we were awarded one of the most important industry acknowledgements in Spain: the Best Outsourcer Award for 2010. Delivery took place during the 3rd edition of the Customer + Call Center Relations Conference, with emphasis on the work performed in our Andalucía, Cataluña, Comunidad de Madrid, Comunidad Valenciana, Castilla y León, Castilla La Mancha, and Extremadura platforms, in addition to those located in Morocco, Colombia, and Peru.

Moreover, we obtained six other awards in the following classes:

Best Operation according to Activity:

Public Administration: for the Citizens' Assistance Service in the Generalitat de Catalunya, located in BarcelonaInsurance: for the AON Sales Service, provided from JaénTelecommunications: For the CSI-1004 Service, provided from León and Lleida

Best Operation according to Area:

Back Office: for the Residential Telephone GEOS Service, located in Sevilla, Valencia, León, Lima (Peru), and Bucaramanga (Colombia)Retention and Fidelization: also for CSI-1004 (León and Lleida)Help Desk: for the Corporate Telephone CAT-ADSL Service, provided from Cáceres, Coruña, Córdoba, Jaén, and Lima

Alejandro Reynal beside José Luis Goytre, President and Founder of AEECCC.

"Obtaining the year's Best Outsourcer award is Atento's perfect acknowledgement for the great efforts made by the more than 15,000 staff members engaged in the Spanish operations. On the other hand, the awards received in the other classes are especially relevant owing to the diversity among them; owing to the type of Services as well as to the platforms from which they are provided, and the differences among the customer's business activities," asserted Alejandro Reynal, Director of EMEAA Regional Business and member of Atento's Executive Committee, who personally received the highest award.