Atento Receives Frost & Sullivan Best Practices Award
Atento receives the 2010 Latin America Contact Center Outsourcing Services Market Share Leadership Award
São Paulo, 3rd December, 2010 - Atento has been presented with the prestigious Frost & Sullivan Latin America Market Share Leadership Award in the Contact Center Outsourcing Services Market, as a result of recent research conducted by Frost & Sullivan. This award recognizes Atento's accomplishments in a marketplace that is strongly fragmented and competitive, showing high performance in its business.
The Frost & Sullivan Award for Market Share Leadership is presented to the company that has demonstrated excellence in capturing the highest market share within its industry. The Award recognizes the company's leadership position within the industry in terms of revenues or units, as specified. For the third year in a row, the Market Share Leadership Award in the Latin American Contact Center Outsourcing Services market is being presented to Atento, in recognition of its consolidation strategy and ability to maintain its leadership position in the region.
"Frost & Sullivan believes that Atento will continue to consolidate and strengthen its position further in the market and play a pivotal role in the Contact Center Outsourcing Services Industry, not just in Latin America but also globally,", says Juan Gonzalez, Frost & Sullivan Latin America Industry Manager for the Information & Communication Technologies practice.
For the Market Share Leadership Award, Frost & Sullivan used several criteria to benchmark Atento´s performance against that of main competitors, identifying key drivers that leverage the company's position in the sector. In spite of the growing and competitive market in which the company operates, Atento was able to maintain revenues in Latin America and achieved more than 19% of the total market share in terms of revenues.