Atento is a leading company in the Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) sector in the Central American market.
Atento is the leading company for Business Process Outsourcing and Customer Experience Management services (BPO and CEM) in Latin America and Spain and the only one in its sector to be recognized as one of the 25 Best Multinationals at Which to Work, according Great Place to Work.
We believe the only way to achieve and maintain such a leading role is to become a true business partner for each of our clients. Atento achieves this through the flawless implementation of world-class customer experience solutions and innovative omnichannel experiences, while maintaining optimum levels of service, proprietary and mainstream technology and world class analytics.
In Panamá, we initiated our operations in 2000, becoming one of the pioneers of the customer relationship management industry in the country. Today, our innovative onshore and offshore solutions are the foundation for our businesses in Panama where we are a reference in the national BPO/CEM market and also a leading provider for U.S.-based companies nearshoring CEM/BPO services to Latin America.
We currently work with a considerable number of companies from different sectors primarily those in telecommunications, banking and financial services, healthcare, retail and public administration.
Atento Panamá and our operations in Central America have been ranked over the years as one of the Best Places to Work in the region by Great Place to Work.
Number of employees
Number of workstations
Number of centers
Spanish and English
Awards, Acknowledgements and Certifications
Great Place To Work
In the multinational workplace category, Atento was ranked as 10th for 2013 in Central America.
Corporate Social Responsibility Award
During seven years in a row, Atento Mexico and CAM have been recognized as a Social Responsible Company.