To be able to solve a technical problem should it arise is what ten out of ten uses of the most different products and services want.  To minimize financial losses, generate loyalty and retain customers are the objectives of many companies.

With this in mind, Atento's Technical Support was developed.

Its objective is to provide technical information and clarify doubts about installation, use and maintenance of electric and electronic products and services, mobile phones, computers, home appliances, automobiles, industrial parts, just as internet providers, subscription television, internet banking among others do.

This includes diagnosis, analysis and resolution of technical problems encountered by costumers - whether a physical person or a corporate entity - after buying products or hiring services, and can be actioned by means of diverse channels.

Software for the management of events

With the objective of offering a management vision of the development of incidents, problems, changes and SLAs (Service Level Agreements) Atento's Technical Support has a system to manage the recording of calls that can be integrated into customers' data banks.

Responsible for automating the processes of administration of incidents and problems, it lets the technicians respond quickly and efficiently to the events that negatively affect the critical business services, facilitating the communication of incidents and the solving of problems related to processes, assets and changes, reducing risk and assuring the agility and the continuity of business processes.

Knowledge Base

To help and optimize customer service, Atento's Technical Support Solution provides a knowledge base that permits the registration and analysis of the doubts of the users and analysts, disseminating and sharing relevant information for the service.

This can be used as a centralized data base of knowledge, where one can share scripts, telephone tools, manuals in general, tables, graphs, and whatever kind of information that may be necessary for the service.