Costumers are, without a doubt, the primary link in the value chain of any business.  That's why it is so important to assure outstanding service for the customer.

Atento is the ideal ally to develop, install and operate a solution tailored for your business, since Atento offers service that's differentiated by B2C and B2B in addition to having resources that help in the immediate resolution of such demands as:

• Preventive management of the SLAs (Service Level Agreements),
• Fulfillment of requests: Sending manuals, copies of contracts, redirecting of documents, gifts and promotional materials.
• Expanding the data base of the records
• Multiple channels of service
• Atento's quality standard: ISO, COPC, and Six Sigma
• Adherence to NR 17 and the new Client Service (CS) law

To assure greater customer satisfaction, Atento's CS solution is divided in 5 modes according to the profiles of the users and the business objectives of your company:

CS standard: Service based on levels and immediate resolution that includes the intensive use of technology, looking for automation for self-service.

CS VIP: Service differentiated by consulting and management of the relationship that uses resources that include intelligence and personalization, besides having a highly trained team specialized in the products/services and processes of the customer company.

CS Retention: Service that has as its objective the retention of customers with the presentation of characteristics, benefits of the products and services and of the negotiation policies previously established.

CS Cross: Service that allows the generation of income by way of the implementation of structured marketing activities and efficacious arguments resulting from the analysis of data and strategic information.

Hearing: The last instance in which the customer can still review the relation with the company should be outstanding service.  A strategic channel with the potential of influencing and supporting the business decisions.