Atento's solution of Credit, Risk and Collection can be complemented with  services that permit adding value to the business of the companies, assuring higher indices of recuperation, generating information for the taking of decisions and providing operational excellence.

Data intelligence

To support the collection strategy of companies, Atento adapts different variables - channel, negotiator, level of delay, profile of customer, average ticket  - to assure the best results of the operation.

In this way, customer satisfaction is assured, since the customer cannot feel that they are invading his privacy, in addition to bringing a greater amount of answers related to the capital invested, diminishing of the costs of recuperation, reduction of loss of income and sustainability of the business.

• Strategic segmentation of portfolios and campaigns
• Management of mailings
• Analysis of payment history
• Best time to call
• Collection funnel (effective contacts, % of promises, % of recuperation)
• Publication of results via dashboards