Our commitment with customers
Atento wishes to become a strategic ally of its contracting customers through its proximity and alignment with its end customers, increasing their satisfaction by improving service experience.
In order to provide greater quality levels in its services, Atento has adopted different international standards, such as ISO 9001 certification which covers a major part of its operations, to ensure that its services comply with requirements and satisfy customer needs.
In recent years a number of Six Sigma improvement projects have been implemented, and progress has been made in adopting COPC® (Customer Operations Performance Center rules.
Customer satisfaction indicators reflect all of these efforts in connection with operating excellence, and hence the 89.7% Global satisfaction Index in 2009 points to a 4.1 percentage point improvement as compared to the previous year.
