A new customer relationship channel. To satisfy this requirement, Atento has just inaugurated another operation: Chat to Vivo. Comprised of 68 teleoperators divided into 33 Call Center Positions, besides four supervisors, the operation is located at the central office in Goiânia and serves Vivo customers.

"This operation arose from the need to provide a type of differentiated service to Vivo customers", says Michel Marques, Customer manager. He also emphasizes that the selection of the professionals from this operation was a very thorough process. "We mapped out competencies to identify the ideal profile. Therefore we have a team that will rise above customer expectations", he affirms enthusiastically.

Rogério Guedes, Customer manager, inaugurated the operation in a meeting with all the members of the new team. He took advantage of the occasion to stress the importance of this new group to Atento. "This is yet another assignment that gives rise to excellent expectations. We have a well formed group. This inauguration reinforces the partnership between the two companies even more", declares the manager.

"It is a very strategic achievement for us, since we are talking about a relationship channel with enormous growth potential. Moreover, it is completely aligned with Vivo's strategy: to transform customers into true fans! For this very reason, the operation will undoubtedly be yet another example of success in the solid partnership between Vivo and Atento", emphasizes Marcos Lins, Customer Relationship manager.

According to Marcos Martins, a Project analyst from Vivo, due to the new profile of telephony users, there is a very sharp growth trend of inquiry responses via chat. "We aim to surprise customers with a differentiated, effective and close service", he adds.