COPC
With a view to providing improved assistance to its customers, Atento is in the process of implementing at its call centers a management model based on COPC - Customer Operation Performance Center rules, which by means of improved market practices has as key focus improved quality of services, customer and end user satisfaction, without neglecting cost reductions making business even more cost effective in light of the competition.
Such model, which is aligned to Six Sigma and the ISO Norm, will ensure achievement of targets in a structured and standardized form, giving rise to innovation in service provision and the creation of added value to our customers' business.
