Taking into consideration the needs of the end customers with regard to providing services, Atento looks in the market for state-of-the-art technology which, applied to Atento's Sales solution, provides accessibility, interactivity and agility in the relationship.

These tools assure a greater level of security of information, standardization of the service provided and cost reduction.

Recorded calls

With the objective of generating a greater volume of contacts, Atento adds to the sales campaigns the Pre-recorded call tool that consists of sending recorded messages that customers receive by phone.

Atento's difference lies in the creation of special scripts, based on strategies defined by the companies for the sale of products and services at a lower cost.

ARU

To increase sales and reduce the costs associated with service, Atento's ARU (Audible Response Unit) makes it possible for the customers to make sales, make payments by credit card, respond to satisfaction surveys, receive promotions on products and services, and in addition offers the possibility of handling self-service by voice recognition.

Dialers

To optimize the productivity and efficiencies of the employees, sales operations can work with dialers that have different dialing modes, according to the strategy of each one: power dialing, preview dialing, predictive dialing and semi-automatic dialing.

Localizer

To make sales campaigns more productive and produce a higher conversion percentage, Atento offers the tool of Localization with which one can manage data, cross information of registration of the customers of the data base with new external inputs such as:

• Confirmation, addition and correction of telephone numbers prior to the first contact;
• Correction of addresses for the sending of slips and letters, avoiding unnecessary returns and, therefore, addition mailing costs.

Checking

To prevent fraud and minimize losses, the Checking tool analyses personal data, income, documentation and restrictions of the customers, making possible the issue of an opinion of a determined sales operation.

Score analysis

To identify the good and bad payers, the Score analysis tool can be added to the sales operations, which consists of a statistical model that estimates and indicates the likelihood of the customer to make the payment, so that the agreement can be made according to the specific condition or behavior of each client.

Capture and digitalization of proposals and documents

To assure a sales operation that performs well, the capture and digitalization of proposals and documents tool can be used, which automatically transmits and manages communication by fax and email with agility, security and simplicity.

With this tool receipts, contracts, service descriptions, letters and payment slips can be sent to customers, in parcels, for banking agencies.