Taking into account the needs of the ultimate customers, with relation to the providing of services, Atento searches the market for technology which, when applied to the solution of Credit, Risk and Collection, permits accessibility, interactivity and agility in the relationship.

These tools assure a greater level of security of information, standardization of the service provided and reduction of costs.

Dialers

With the objective of maximizing the productivity and efficiency of the negotiators, the collection operations use dialers with different methods of dialing, according to the strategy of each one of them: Power dialing, Preview dialing, Predictive and Semiautomatic dialing.

Localizer

To increase the efficacy of the portfolios collected, the operations of Atento's collection offer the tool of Localization by which the data can be treated, crossing the information of the customers' records in the data base with new external inputs such as:

• Confirmation, addition and correction of telephone numbers before the first contact.
• Correction of addresses to send bank slips and letters of collection, avoiding unnecessary returns and, therefore, additional mailing costs.

Checking

With the objective of preventing fraud and minimizing losses, the Checking tool carries out the analysis of personal data, rent, documentation and restrictions of the customers, permitting the emission of recommendation of a determined operation of credit and recuperation.

Analysis of Score

To identify good and poor payers and the resulting improvement in the efficacy of portfolio collected, the Score analysis tool can be added to the collection operations, which consists of a statistical model that classifies and separates the customers by levels of risk, indicating the propensity of the customer to make the payment.

Capture and digitalization of proposals and documents

To assure a high level of successful collection operations, the tool for the capture and digitalization of proposals and documents can be utilized, which automatically transmits and manages communication via fax and email with speed, safety and simplicity.

Prerecorded telephone messages

To generate a larger volume of contacts, Atento adds to the collection campaigns the Prerecorded notice tool, which consists of the distribution of recorded messages that customers receive by telephone.

The Atento service differential lies in the elaboration of special scripts, based on the strategies defined by the companies to recuperate the debt collection  at a lower cost.

The calls are made simultaneously, for multiple, previously registered contacts, based on a mailing with classifications by level of delay and by debt volume.