Our Key Figures
95 customer relationship centers and 90K workstations in 13 countries
Number of clients
Over 400 clients worldwide
Number of employees
1,757 Million USD in 2016
Clear market leader in Latin America (18.3% market share in the region in 2015 according to Frost & Sullivan) Number one player in key markets such as Brazil, Mexico, Argentina, Peru and Chile. Gartner Magic Quadrant: Included in the “Leaders” category in the Gartner Magic Quadrant for Customer Management Contact Center BPO.
At Atento, we are passionate about the customer experience. Every day we connect more than 500 million consumers with leading brands across 13 countries, helping blue-chip companies meet increasing consumer needs while improving business efficiency.
We do so by delivering a differentiated customer experience that generates value for consumers and companies through our unique blend of people, solutions and channels.
Atento stands as the leading provider of customer relations services and solutions in Latin America and ranks among the top three worldwide. Our strong operational presence in Latin America and Spain allows us to support clients in our local markets and to provide a leading nearshore solution to companies in the US.
We have developed long-lasting client relationships thanks to our deep understanding of the sectors and cultural environments where companies operate. As a result, we provide unique insights into our clients' businesses, operations and consumer needs, helping Atento to become the trusted partner in meeting increasing consumer expectations for companies around the world.
Our motivated team of over 150,000 employees is a key enabler for our business model and a core competitive advantage. This is reflected in Atento's position as the only CRM/BPO firm among the top 25 companies to work for in the world, according to Great Place to Work Institute's ranking of the World's Best Multinational Workplaces.
Mission and core values
Atento's unique culture reflects our mission, corporate values and guiding principles. These define our behavior as a company, emphasize teamwork and innovation and inspire our people to have total dedication to the client.
We make companies successful by guaranteeing the best customer experience for their clients
We are committed to our clients' success.
We work with passion, enthusiasm and with the drive to be better each day.
We act with integrity, true to our values, defending what we believe in and taking responsibility for our actions.
We guarantee trust, transparency and respect in our relationships with all our stakeholders (clients, employees, suppliers, society and shareholders).
Our guiding principles
We work as a team, understanding our clients' needs locally but leveraging our multinational capabilities and scale
We encourage the spirit of entrepreneurship and innovation
We are efficient, agile and streamlined to create value for our clients
We put passion into everything we do, motivated by the desire to be better, with the ambition to achieve our goals
We are disciplined financially and operationally
We are proud to build a great place to work