Over the years, the quality and innovation of our solutions to enhance the experience of our clients' customers have been consistently recognized with the most prestigious awards within the CRM/BPO industry.
Our company takes great pride in these recognitions. They are a direct result of our eagerness to meet our clients' expectations and to create customer experience solutions that become a source of competitive advantage.
These awards show us that we are on the right path and encourage us to keep doing our best for our clients and employees.
CRM/BPO industry recognitions:
Latam Awards, Best Customer Relations Companies in Latin America.
Prestigious annual award with a regional scope that appraises and identifies the best customer relations companies in Latin America across different categories. In 2015, Atento received 5 Latam Awards.
Amauta Awards, Best Direct and Interactive Marketing Practices in Latin America.
The Amauta Awards are the benchmark for quality and innovation in the CRM/BPO industry in Latin America. Granted by ALMADI, the Direct Marketing Association of Latin America, Atento received 9 Amauta awards in the 2015 edition.
ABEMD Awards, Best Direct Marketing Practices in Brazil.
The standard for Direct Marketing excellence and innovation in Brazil, granted by the Associação Brasileira de Marketing Direto. Atento received 6 ABEMD awards in 2016.
Consumidor Moderno, Consumer Services Excellence Award in Brazil.
One of the most prestigious awards for consumer relations in Brazil. Atento was granted the recognition Contact Center of the Year – Major Operations in 2016.
IMT Awards, Best CRM Practices in Mexico.
Most prestigious awards for the CRM industry in Mexico, granted by the Instituto Mexicano de Teleservicios. Atento was recognized with 2 IMT awards in the 2016 edition./p>
Additionally, in the 2016 edition Atento was awarded the National Prize "Excellence in Enterprise Relationship - Customer and Contact Centers"
The standard for CRM/BPO excellence in Spain. In the 2015 edition Atento was recognized with 2 CRC Gold Awards.
Other national CRM/BPO awards received by Atento:
ABT - Prêmio Nacional de Telesservios Brasil,
Platinum Contact Center Awards Spain,
APECCO Contacto a la Excelencia Peru,
AMDIA Argentina, among others.
Excellence in people management and CSR recognitions
Great Place to Work®
Great Place to Work® includes us among the 25 Best Multinationals to work for in the world and Best Companies to work for in Latin America. These global and regional recognition adds to the list of 9 national-level Best Workplace® awards we received in 2014 in the countries where we operate. Today, we are the company with the most Great Place to Work awards from different countries in the BPO/CRM sector.
See more information here.
Socially Responsible Company
Atento received the Empresa Socialmente Responsable (Socially Responsible Company) certificate awarded by the CEMEFI (Centro Mexicano para la Filantropía) in Peru, Argentina and Mexico in 2016. ESR is a regional benchmark in corporate social responsibility in Latin America.
Atento received the Top Employer certificate awarded by the CRF institute (Corporate Research Foundation). Atento received the Top Employer award in Spain, and Brazil, in 2016.