Throughout our history of catering for and meeting the needs of our customers, we have built up a track record filled with awards and certificates. Far from going to our head, these acknowledgements show us that we are on the right road and serve as an incentive so that we can continue to do the best for our customers.
Find out more about the awards and acknowledgements that we have obtained in recent years, which prove the quality of our services. Choose the year:
Frost & Sullivan: Atento receives market leader award from Frost & Sullivan.
Great Place to Work: Great Place to Work Institute recognizes Atento Spain, México, Puerto Rico, Guatemala and El Salvador as a great place to work. It also recognizes Atento as one of the 25 World´s Best Multinational Workplaces.
CRC Awards: Atento receives Best Outsourcer of the Year at the CRC Oro Awards.
Top Employer: Atento's operations in Spain received a Top Employer award from the CRF Institute (Corporate Research Foundation). It is the first company in its sector to receive such an award.
Premios Cegos: Atento received a Cegos Award in recognition to its "Academia Atento" program that provides its employees the opportunity to grow professionally in the company. It is the first company in its sector to receive such an award.
Premio Hudson: Atento's outstanding HR strategy was awarded a Hudson Award.
Amauta Award: Atento's operations in Argentina, Brazil, Colombia, Mexico and Uruguay were acknowledged by the Latin American Direct Marketing Association.
Universidad Peruana de Ciencias Aplicadas (Peruvian University for Applied Sciences) Award: UPC's Professional Studies for Executives Department named Atento one of the top 4 companies in the country in supporting its employees in graduating from university.
Great Place to Work: Atento operations in Argentina, El Salvador, Puerto Rico, Guatemala, Mexico and Peru were elected as the best companies to work for in those countries, in the annual ranking by the Great Place to Work Institute.
ABEMD 2010 Award: The most important award for Direct Marketing in Brazil, obtained by Atento in the categories "B2C Relations Programs" and "Best among the Best" in the Call Center category.
National Teleservices Award: This distinction is awarded to the best companies and professionals in the sector. In 2010 Atento in Brazil and in Peru received the award. In Brazil, Atento received prizes in six categories - Financial, Consumer Products, Services, Automobiles, Training and Social Responsibility.
Amauta Award: Atento's operations in various countries were acknowledged by the Latin American Direct Marketing Association.
"Madrid Excelente": Atento's operations in Madrid were awarded the seal of quality from the Madrid for Excellence Foundation, for its commitment to always providing the best services.
Contribution to the Community Awards: Atento's Program for Collaborator Development in Guatemala was acknowledged as the best program created and run in the country according to the American Chamber of Commerce.
ACDE Award for social responsible companies: Atento in Argentina received this award in recognition to its social projects.
Super Company Award: the Spanish economy magazine Expansión recognized Atento in Mexico as a Super Company. It's the fourth consecutive year the company receives the award in this country.
Painani Awards: for the fourth consecutive year Atento in Mexico receives the Painani Awards, one of the most important awards for the Direct and Interactive Marketing in the country.
Gold CRC Awards: as Best Spanish Outsourcer of 2010.
Great Place to Work: Atento operations in Argentina, El Salvador, Guatemala, Peru, Puerto Rico and Uruguay were elected as the best companies to work for in their countries, in the annual ranking by the Great Place to Work Institute.
ESR® Certificate for being a Socially Responsible Company: The Mexican Centre for Philanthropy (CEMEFI) and the Alliance for Social Responsibility (AliaRSE) granted the certificate to Atento in Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Mexico, Puerto Rico, Peru and Venezuela.
ABEMD Award: The highest acknowledgement in the Direct Marketing segment in Brazil, which confirms Atento in the categories "Agency of the Year" and "Best among the Best" for Call Centers.
Award for Best Social and Corporate Responsibility Practices: Organized by the Mexican Centre for Philanthropy, the Atento units in Argentina and Mexico both scooped prizes in the categories "Application of Social and Corporate Responsibility in the Value Chain" and "Corporate Quality of Life".
Champions of the Decade Award: Prize from the Brazilian publication Consumidor Moderno, acknowledging a decade of excellence in the services provided by Atento.
T-Mobile USA Voice of the Customer: The carrier T-Mobile acknowledged Atento as the leader of its sector in Puerto Rico.
Amauta Award: Atento's operations in various countries were acknowledged by the Latin American Direct Marketing Association.
ABRAREC Award: This distinction from the Brazilian Association of Company Customer Relations is awarded to the companies with the best customer relations practices. This year, Atento scooped first prize in three categories – Durable Assets, Insurance and Highlight, and second prize in "Gold Support".
Great Place to Work: Atento was chosen as one of the best companies to work in Argentina, El Salvador, Guatemala, Mexico, Peru and Uruguay.
Largest Private Employer in Brazil: Title granted to Atento by the renowned publication Exame Melhores e Maiores (Exame Best and Biggest).
Most reliable company in its sector in Brazil: Prize given to Atento by the publication InfoExame.
Amauta Award: Atento's operations in Argentina, Brazil and Mexico were acknowledged by the Latin American Direct Marketing Association.
ESR® Certificate for being a Socially Responsible Company: The Mexican Centre for Philanthropy (CEMEFI) and the Alliance for Social Responsibility (AliaRSE) granted the certificate to Atento in Argentina and Mexico.
Social and Corporate Responsibility for Decent Work: Prize awarded by the Argentinean Ministry of Labor for the social work carried out by Atento in this country.
National Teleservices Award: This distinction is awarded to the best companies and professionals in the sector. In 2008 Atento in Morocco received the award.
Best Contact Center Company in Latin America: awarded by Frost and Sullivan.
Balanced Scorecard Hall of Fame: Atento entered the Hall of Fame of this, the most important award in the world for strategic management, based on implementing the methodology by the same name. Atento was the first company in its sector to be part of this exclusive hall.
National Award for Quality: Atento Morocco was the only company in its segment to achieve this distinction.
Great Place to Work: Atento was chosen as one of the best companies to work in Argentina, Mexico, Peru and Uruguay.
Social and Corporate Responsibility for Decent Work: Prize awarded by the Argentinean Ministry of Labor for the social work carried out by Atento in this country.
Amauta Award: Atento operations in Mexico, Central America and Brazil were acknowledged by the Latin American Direct Marketing Association.
For us at Atento, quality and satisfaction for our customers and end users are of priority importance. To attain these objectives, we use methods that help to comply with the highest requirements.
In everything we do, we strive to offer services of the highest quality. That is why we strive to obtain the ISO 9001:2008 certificates for our management system, which is proof that our services meet the demands of the market and of our customers, in a continuous quest for improving our processes.
The COPC rules set specific quality standards for Contact Center companies. The aim is to attain the highest levels of performance in the segment and this is why we have been relying on this management system since 2005. This means that customer satisfaction and the quality and consistency of the services rendered only tend to improve.
This methodology for improving processes entered our repertoire in 2002 and attained the mark of over one hundred Six Sigma projects by the end of 2009. A consolidated tool that helps to solve problems and streamline our activities.
The NPS indicator, from Bain & Company, was included in our activities in the year 2007 and serves to identify if our customers are recommending us to other companies. This assessment shows the level of fidelity of these customers and the image they have of us. In 2008 , 9 of Atento's 11 operations assessed in various countries received a positive rating.
This management tool, developed by professors from the Harvard Business School, was chosen as a means for implementing and controlling strategies. This initiative was fundamental in improving results - in the three years in which it was applied, results improved by 822%. The success attained won us a place in the Balanced Scorecard Hall Of Fame.